Shipping policy

FREE SHIPPING ON ALL ORDERS.

All orders are processed within 24 hours. Please allow 3-7 days for your order to arrive once processed.

Tracking information will be sent to your registered e-mail when the order is confirmed, shipped & delivered.

Under unusual circumstances of delayed shipping, no tracking information received or any other query, you can contact us via e-mail: ask.encoreworldwide@gmail.com or Call/WhatsApp: +91 9270504783 with your order id.

Encore Worldwide ("we" and "us") is the operator of (www.encoreworldwide.co). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. Every release is a limited run — what's made is what ships, with no restocks and no backorders. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we may not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you and process a full refund for any item we cannot ship.

2. Shipping Costs
We offer free shipping across India for prepaid orders.

3. Returns
3.1 Return Due To Change Of Mind
Encore Worldwide will not accept returns due to change of mind or suitability issues. However, we happily provide returns and refunds in cases of transit damage or wrong product delivered.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3-7 days. Approximately 2-3 working days for Mumbai, 3-4 days for Delhi, 4-5 days for Bangalore and Hyderabad, 5-7 days for Kerala and Chennai, and accordingly.

4.2 Dispatch Time
Orders are usually dispatched within a business day of payment of order. Our warehouse operates Monday-Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Sold-Out Items
Releases are not restocked. Once a piece is sold out, it will not be produced again and cannot be backordered.

4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive tracking from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Cancellations
All sales are final. Order details can be edited once placed but not cancelled.

8. Customer Service
For all customer service enquiries, please WhatsApp us on +91 9270504783.