Refund policy

Returns, Refunds & Exchange Policy

Encore Worldwide (legal name: Encore Worldwide — Last updated: 11 august 2026]

Not what you expected? Here's exactly how returns, exchanges and refunds work. This policy is issued in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

The short version: You have 3 days from delivery to raise a return or exchange request. If we sent you something damaged or materially different from what was shown, you get a full refund or a free exchange — your choice. In every other case, we offer store credit or an exchange, with a ₹100 processing fee.

To start a return, email us at ask.encoreworldwide@gmail.com with your order ID.

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1. The Two Types of Returns

Category A — Something went wrong on our end. You receive a damaged product, or a product materially different from what was shown on our website. → You get a full monetary refund or a free exchange/replacement — your choice (exchange subject to availability).

Category B — Nothing's wrong, it's just not for you. The look, material or feel isn't what you hoped for. → You get store credit or an exchange. Monetary refunds are not available under this category.

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2. Category A: Damaged or Misrepresented Products

You are entitled to a full refund of the amount paid if:

• The product arrives physically damaged or with a manufacturing defect;
• You receive a different product, colourway, or size than what you ordered;
• The product is materially different from its description or images on our website.

How to raise a Category A claim: email ask.encoreworldwide@gmail.com with your order ID and clear photos or an unboxing video showing the issue, within 3 days of delivery. We recommend recording an unboxing video for all orders — it makes claims instant to verify.

Processing: Once raised, please allow 2–4 working days for us to verify. Upon approval, you may choose any one of:

1. Free replacement/exchange of the same or another product, subject to availability; or
2. Store credit of equivalent value; or
3. Full refund — to your original payment method (prepaid orders) or via bank transfer/UPI (COD orders), within 5–7 working days of approval, in line with applicable RBI guidelines.

No processing fee applies to Category A. Reverse pickup is arranged and paid for by us. If reverse pickup is unavailable at your location, you may ship the product back to us and we will reimburse reasonable courier costs against a receipt.

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3. Category B: Preference-Based Returns

Not vibing with the piece? If it's unused and in original condition, you may return it within 3 days of delivery for:

1. Store credit of the product value (less the fee below), valid for [6] months across our catalogue; or
2. Exchange for a different piece, subject to availability (price difference, if any, payable or credited).

Conditions:

• The product must be unused, unworn and undamaged, with all original packaging, cases and tags intact;
• The request must be raised within 3 days of delivery by emailing ask.encoreworldwide@gmail.com;
• A processing fee of ₹100 applies, deducted from the store credit or payable on exchange;
• If reverse pickup is unavailable at your location, you ship the product back to us — and in that case the ₹100 fee is waived;
• Category B returns are accepted only once per order — items received in exchange or purchased with store credit are not eligible for a further preference-based return.

Please note: preference-based returns are offered as a goodwill gesture over and above your statutory rights, and monetary refunds are not available under this category.

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4. Items Not Eligible for Return

• Products used, worn, or damaged after delivery;
• Products returned without original packaging and accessories;
• Requests raised after 3 days of delivery;
• Second preference-based return on the same order (see Section 3);
• Items marked "final sale" on the product page. (Final-sale items remain fully covered under Category A.)

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5. Order Cancellations

You may cancel free of charge any time before dispatch by writing to WhatsApp +91 9270504783. For prepaid orders cancelled before dispatch, the full amount is refunded to your original payment method within 5–7 working days. Orders cannot be cancelled once dispatched; the return categories above apply after delivery.

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6. Charges & Timelines Summary

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7. Grievance Redressal

If you're unsatisfied with how a return was handled, escalate to our Grievance Officer:

 Email: ask.encoreworldwide@gmail.com · Phone: +91 9270504783 · Address: 101, Parksyde House, Yeolekar Mala, College Road, besides Westside, Nashik – 422005

Complaints are acknowledged within 2 days and resolved within one (1) month of receipt, per the Consumer Protection (E-Commerce) Rules, 2020. You may also reach the National Consumer Helpline at 1915 or consumerhelpline.gov.in.

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8. General

• This policy applies to purchases on www.encoreworldwide.co. Purchases via third-party marketplaces are governed by that marketplace's policies.
• Nothing here limits your rights under the Consumer Protection Act, 2019. Where this policy conflicts with law, the law prevails.
• We may modify this policy prospectively; the version shown at your time of purchase governs that order.
• Governed by the laws of India. Subject to your statutory rights, courts at Nashik, Maharashtra shall have jurisdiction.

Contact us — Email: ask.encoreworldwide@gmail.com · WhatsApp: +91 9270504783